Terms of Service
Please read these terms carefully before using our platform. By using Rehma, you agree to these terms and conditions.
Last updated: January 25, 2025
These Terms of Service ("Terms") govern your use of the Rehma platform operated by Rehma Foundation ("we," "our," or "us"). By accessing or using our website (rehma.ai) and services, you agree to be bound by these Terms.
If you disagree with any part of these terms, then you may not access or use our services. These Terms apply to all visitors, users, donors, and others who access or use the service.
Rehma is a charitable platform that connects donors with children who need medical assistance and special needs support. Our services include:
- Facilitating donations to verified children and families in need
- Connecting users with specialized healthcare providers
- Providing a marketplace for artwork and products created by special needs children
- Offering resources and support for families of special needs children
- Partnering with NGOs and healthcare organizations
To access certain features of our platform, you must create an account. You agree to:
- Provide accurate, current, and complete information during registration
- Maintain and update your account information
- Keep your login credentials secure and confidential
- Accept responsibility for all activities under your account
- Notify us immediately of any unauthorized use of your account
We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent activity.
Donation Terms
- All donations are voluntary and made at your own discretion
- Donations are generally non-refundable unless required by law
- We will use donations for their intended purpose as described on the platform
- You may receive updates on how your donation is being used
- Tax receipts will be provided where applicable and legally required
Payment Processing
- Payments are processed through secure third-party payment providers
- We do not store your complete payment information on our servers
- Payment processing fees may apply as disclosed during checkout
- Failed payments may result in donation cancellation
Refund Policy
Refunds may be considered in exceptional circumstances such as technical errors, duplicate charges, or fraudulent activity. Refund requests must be submitted within 30 days of the original donation.
You agree not to use our platform to:
- Violate any applicable laws or regulations
- Impersonate any person or entity or misrepresent your affiliation
- Submit false, misleading, or fraudulent information
- Interfere with or disrupt the platform's operation or security
- Attempt to gain unauthorized access to our systems
- Use automated systems to access or interact with our platform
- Harass, abuse, or harm other users
- Upload malicious software or harmful content
- Engage in money laundering or other financial crimes
Our Content
All content on our platform, including text, graphics, logos, images, and software, is owned by Rehma Foundation or our licensors and is protected by intellectual property laws.
User-Generated Content
By submitting content to our platform, you grant us a non-exclusive, worldwide, royalty-free license to use, display, and distribute your content for platform operations and promotional purposes.
Children's Artwork
Artwork created by children and sold through our platform remains the intellectual property of the child artist. We facilitate sales with appropriate consent from parents or guardians.
Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our platform, you consent to our data practices as described in the Privacy Policy.
The information provided on our platform is for informational purposes only and should not be considered medical advice. We do not provide medical services or diagnoses. Always consult with qualified healthcare professionals for medical decisions. We are not responsible for medical outcomes or treatment decisions made based on information from our platform.
Service Availability
Our platform is provided "as is" without warranties of any kind. We do not guarantee uninterrupted or error-free service and may suspend or modify services at any time.
Third-Party Services
We work with third-party service providers (payment processors, healthcare providers, NGOs). We are not responsible for their actions, services, or content.
Limitation of Liability
To the maximum extent permitted by law, Rehma Foundation shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our platform.
We may terminate or suspend your account and access to our services immediately, without prior notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties, or for any other reason at our sole discretion.
You may terminate your account at any time by contacting us. Upon termination, your right to use our services will cease immediately.
These Terms are governed by the laws of Pakistan. Any disputes arising from these Terms or your use of our platform will be resolved through:
- Good faith negotiations between the parties
- Mediation through a mutually agreed mediator
- Binding arbitration if mediation fails
- Courts of competent jurisdiction in Lahore, Pakistan as a last resort
We reserve the right to modify these Terms at any time. We will notify users of material changes by posting the updated Terms on our website and updating the "Last updated" date. Your continued use of our platform after changes constitutes acceptance of the new Terms.
If you have questions about these Terms of Service, please contact us: